Inventory management techniques and service delivery in non-governmental organizations, a case study of infectious diseases institute

Abstract

The study examined the relationship between inventory management techniques and service delivery in non-government organizations taking Infectious diseases institute as a case study. This was guided by the following objectives namely: To assess the relationship between inventory management techniques and service delivery, to examine the impact of inventory management techniques on service delivery and to identify the inventory management techniques being used. The study undertook a single case study design with a sample of 44 respondents. Self-administered questionnaires were used to collect data. Measurement of the relationships of the study was done and subjected to rigorous data processing and analysis using the relevant statistical computer software packages such as statistical package for social sciences (SPSS). From the findings, the relationships between the inventory management techniques and service delivery was found to be positive and significant at 99% level of confidence. Results from regression analysis showed inventory management techniques were significant predictors of service delivery (R Square = .375). This means the independent variable (the five inventory management techniques) can predict 37.5% of the variance in service delivery while the other factors not studied in this research predict up to 62.5% of service delivery. The study therefore recommends that management of Infectious diseases institute should use flexible inventory management techniques so as to realize efficient and effective service delivery in government aided hospitals