Browsing School of Business (SB) Collections by Subject "Agency banking"
Now showing items 1-5 of 5
-
Agency banking adoption in Uganda : barriers and strategies
(Makerere University, 2022)The financial sector has experienced significant changes due to innovation. The introduction of wireless devices such as mobile phones to commercial banks' clientele has changed how business is conducted (Lule, Omwansa, & ... -
Agency banking and customer satisfaction in commercial banks in Uganda: a case study of Centenary Bank
(Makerere University, 2023-09)The purpose of the study was to examine the impact of agency banking on customer satisfaction by customers of Centenary bank. The study was guided by three specific objectives which included; to establish the uptake rate ... -
Analysing the opportunities and challenges of agency banking in Diamond Trust Bank Uganda Limited
(Makerere University, 2024)This research aimed at exploring the opportunities and challenges of agency banking at Diamond Trust Bank (DTB); The study was premised on three objectives; to explore the opportunities for agency banking, to investigate ... -
An analysis on utilisation of the agency banking channels of Bank of Africa in Mukono District: a case of Bank of Africa in Mukono District
(Makerere University, 2023-11)The study analysed agency banking channels and financial performance Bank of Africa in Mukono district. It looked at accessibility, low cost of service and increased customer transactions and findings are as below; ... -
Service fairness, service quality and customer satisfaction: a study of agency banking at centenary bank, Kampala Uganda
(Makerere University, 2023-09)The study set out to investigate the relationship between service fairness, service quality and customer satisfaction with agent banking. The study was conducted using a cross sectional design which involved a quantitative ...