Browsing School of Business (SB) Collections by Author "Ainomugisha, Samalee"
-
Role of employees in service recovery at Standard Chartered Bank
Ainomugisha, Samalee (Makerere University, 2018-09)This study aimed at examining the role of employees in service recovery at standard chartered bank and also suggested recommendations for improvement. The study adopted a cross sectional design which was quantitative in ...