Browsing School of Business (SB) Collections by Subject "Customer care"
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Customer/passenger’s perception of service quality in public transport system in Uganda: Case study of Gaagaa Bus Company
(Makerere University, 2017-11)The purpose of the study was to evaluate customer’s perception of service quality in public transport system in Uganda, using Gaagaa Bus Company as a case study. The study was guided by the following objectives; Identifying ... -
Evaluation of customer care in financial institutions, a case study of DFCU bank, Jinja road branch
(Makerere University, 2023-11)The study focused on evaluation of customer care in financial institutions; a case study of DFCU bank, Jinja Road branch. The study was guided by the following objectives: to establish the state of customer care provision ...