Browsing School of Business (SB) Collections by Subject "Service delivery"
Now showing items 1-16 of 16
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Assessing the factors affecting maintenance of health infrastructure at Jinja Regional Referral Hospital in Eastern Uganda
(Makerere University, 2023-10)This study examined the factors that affect maintenance of health infrastructure at Jinja Regional Referral Hospital. The study was guided by three objectives which included to; identify the causes of the poor state ... -
Assessing the factors affecting maintenance of markets under Matip I: a case of Mbale central market
(Makerere University, 2023-12)This study examined the factors that affect maintenance of markets under MATIP I while considering Mbale Central Market as a case of study. The study was guided by study objectives which included identifying the causes ... -
Assessing the impact of commodity markets in Zombo District
(Makerere University, 2017-11)The main objective of the study was to assess the Impact of Commodity Markets in Zombo District. The finding from this study reveals that commodity markets have the potential in improving household income, employment ... -
An assessment of customer service at MTN (U) Limited
(Makerere University, 2013)The study aimed at assessing the level of customer service at MTN Uganda. The study objectives included: to identify customer service activities used by MTN Uganda, to establish the effectiveness of customer service ... -
An assessment of the causes and impact of road and railway reserves encroachment on service delivery in Kampala Capital City
(Makerere University, 2017-07)Africa is the fastest urbanizing continent in the world. Paradoxically, urbanization gives rise to urban problems such as slum development, high cost of living, unemployment, shortage of housing, and others. The growth of ... -
Customer/passenger’s perception of service quality in public transport system in Uganda: Case study of Gaagaa Bus Company
(Makerere University, 2017-11)The purpose of the study was to evaluate customer’s perception of service quality in public transport system in Uganda, using Gaagaa Bus Company as a case study. The study was guided by the following objectives; Identifying ... -
Delayed budget approval and its effect on service provision in local governments in Uganda: A case study of Jinja District
(Makerere University, 2014-12)This study assessed the effect of delayed budget approval on service provision in local governments in Uganda. Specifically, the study sought to establish; causes of late budget approval and how it affects service delivery ... -
Effectiveness of public procurement systems at the Office of the Prime Minister, Uganda
(Makerere University, 2017-10)This study majorly explored the effectiveness of Public procurement systems focusing at the Office of the Prime Minister in Uganda. The study comes at a time when most Governments with Uganda in particular are grappling ... -
The effectiveness of Sembabule District in public service delivery
(Makerere University, 2016-12)The purpose of the study was to examine the effectiveness of service delivery in Sembabule District. The research objectives were (1) To evaluate the effectiveness of health service delivery in Sembabule District (2) To ... -
Employee satisfaction and service delivery at court of appeal in Uganda
(Makerere University, 2023-04)Courts are mandated to deliver justice with speed, efficiency and at minimum costs as “justice delayed is justice denied” however in practice this has proved otherwise. There are increasing backlog cases in courts in Uganda ... -
Fiscal decentralization and its impact on service delivery in local governments of Uganda : a case of Wakiso district local government
(Makerere University, 2019-12)The purpose of the study was to assess the impact of fiscal decentralization on service delivery in local governments of Uganda: A case of Wakiso district. Specifically, the study aimed at identifying the existing forms ... -
Impact of health sector financing on medical care service delivery in Uganda. A case study of Mulago national referral hospital
(Makerere University, 2023-10)This study aimed to examine the impact of health sector financing on medical care service delivery in Uganda, using Mulago National Referral Hospital as a case study. The study was premised on three objectives: to establish ... -
Infrastructure asset management practices and their influence on service delivery: A case study of National Water and Sewerage Corporation
(Makerere University, 2014-10)Worldwide, many utility and non-utility service providers are pushing for better management of their facilities through implementation of good asset management practices. This is hinged on the appreciation that while the ... -
Inventory management techniques and service delivery in non-governmental organizations, a case study of infectious diseases institute
(Makerere University, 2022-05)The study examined the relationship between inventory management techniques and service delivery in non-government organizations taking Infectious diseases institute as a case study. This was guided by the following ... -
Service delivery systems and service quality of small scale organizations in Uganda. A case of Thermocool Uganda Limited
(Makerere University, 2014-08)The study examined the effect of Service Delivery Systems on the Quality of Service at Thermocool Uganda. The study established whether Thermocool follows appropriate service delivery system procedures, evaluated the ... -
The significance of team work at MG Engineers and Contractors Limited
(Makerere University, 2013-09)This research investigated the significance of Teamwork at MG Engineers and Contractors Limited, Kampala – Uganda towards organizational performance. The study was designed as a cross-sectional survey employing both ...