Browsing School of Business (SB) Collections by Subject "Service quality"
Now showing items 1-6 of 6
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Commercial service charge administration and service quality
(Makerere University, 2014-11)The study sought to assess the impact of the administration of commercial service charges on service quality at Crested Towers building, located at plot 17 Hannington Road, Kampala, Uganda. The study was guided by three ... -
Digital banking, service quality and financial performance at FINCA Uganda
(Makerere University, 2023-08)The study examined the relationship between digital banking, service quality and financial performance at FINCA Uganda Ltd (MDI). The study had three objectives: to establish the relationship between digital banking and ... -
Dynamic capabilities, service quality and competitive advantage of commercial banks in Kampala-Uganda
(Makerere University, 2023-11)This research aimed at examining the contribution of dynamic capabilities and service quality on competitive advantage of commercial banks in Kampala; The study premised on three objectives; to establish the relationship ... -
Employee knowledge on customer care service: A case of Pride Microfinance Ltd (MDI)
(Makerere University, 2015-08)This research report looks at establishing whether employee knowledge has a bearing on the customer care service that is portrayed by at Pride Microfinance Ltd (MDI) and this was depicted by the knowledge of the service ... -
Service fairness, service quality and customer satisfaction: a study of agency banking at centenary bank, Kampala Uganda
(Makerere University, 2023-09)The study set out to investigate the relationship between service fairness, service quality and customer satisfaction with agent banking. The study was conducted using a cross sectional design which involved a quantitative ... -
Social customer relationship management, service quality and customer retention in the banking industry in Uganda; a case of UBA bank branches in Kampala district
(Makerere University, 2023-11)The study examined the effect of social customer relationship management and service quality dimensions on customer retention among commercial banks in Kampala district, A case study of UBA Uganda limited. Social customer ...