Browsing College of Business and Management Sciences (CoBAMS) by Author "Kaweesi, Umar"
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Service fairness, service quality and customer satisfaction: a study of agency banking at centenary bank, Kampala Uganda
Kaweesi, Umar (Makerere University, 2023-09)The study set out to investigate the relationship between service fairness, service quality and customer satisfaction with agent banking. The study was conducted using a cross sectional design which involved a quantitative ...