Browsing College of Business and Management Sciences (CoBAMS) by Author "Osinde, Cyrus"
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Technology Based-Service Quality and Customer Satisfaction in the Banking Sector in Uganda: A Case of Pride Microfinance Limited (MDI)
Osinde, Cyrus (Makerere University, 2019-09-25)The rise of digital channels is transforming the way in which banking services are provided. Globally, banks are exploring the use of self-service technologies to support customers in conducting banking activities without ...