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Technology Based-Service Quality and Customer Satisfaction in the Banking Sector in Uganda: A Case of Pride Microfinance Limited (MDI)
(Makerere University, 2019-09-25)
The rise of digital channels is transforming the way in which banking services are provided. Globally, banks are exploring the use of self-service technologies to support customers in conducting banking activities without ...
Analysis of the factors affecting the size of the customer base at Stanbic Bank
(Makerere University, 2019-10-03)
This study sought to analyze the factors affecting the size of the customer base at Stanbic Bank Uganda (SBU). The focus of this study was motivated by the shrinking customer numbers at the bank from 2016 through to 2018. ...