Factors affecting service delivery of academic staff in the College of Education and External Studies Makerere University, Kampala Uganda

Abstract

The study sought to investigate the relationship between factors and service delivery of academic staff in the College of Education and External Studies (CEES) in Makerere University. The study was guided by three objectives namely; to establish the relationship between planning of remuneration, staff development and general welfare of academic staff. The study was basically quantitative although having qualitative elements involving 63 full time, 44 teaching assistants and 19 administrative staff. It was guided by a cross-sectional research design whereby objectives were tested using Pearson’s Correlation Co-efficient Technique. The findings of the study revealed a positive significant relationship between planning of remuneration, staff development and service delivery of academic staff at the College of Education and External Studies in Makerere University. It however revealed an insignificant relationship between planning of general welfare and service delivery of academic staff at College of Education and External Studies in Makerere University. It concluded that, there was a positive significant relationship between planning of remuneration, staff development and lecturers service delivery at the college of education and External Studies in Makerere University. It was concluded further on the third objective that there was an insignificant relationship between general welfare and lecturers’ service delivery at the College of Education and External Studies in Makerere University. The following recommendations were drawn if lecturers’ service delivery was to be improved. To plan well for remuneration through making fair budgets on their salaries and allowances. Put proper training, seminars, conferences into plans geared towards improving lecturers’ service delivery. And finally should consider remuneration, staff development and ignore general welfare of staff as it does not relate with service delivery.