Telecentres as a strategy for knowledge management in the SCECSAL region: a case of Uganda

Abstract

For the last ten years, the International Telecommunications Union (ITU) and UNESCO have been introducing Multipurpose Community Telecenters (MCTs) in a number of countries including the SCECSAL region as pilot projects. The same is true for Uganda. However, as Uganda and the SCECSAL region leapfrog into the knowledge society, one still wonders to what extent telecenters have or can make a contribution. This paper therefore makes an attempt to devise strategies for improving KM in the SCECSAL region with special reference to Telecenters in Uganda. The specific objectives are: to establish the state of KM in Telecenter Centre (TCs) in Uganda, to highlight the problems affecting KM in TCs and to make proposals for improving KM in TCs. This study is based on: Literature review, Document analysis, Interviews and Questionnaires administered to both Telecentre (TC) staff and users.