Designing an interactive technology enhanced learning module to improve workplace safety among custodians at Makerere University

Abstract

Workplace safety is a crucial aspect of custodians’ roles at Makerere University. However, limited access to tailored safety training poses challenges in enhancing their knowledge, skills, and practices. Drawing on this, the current study aimed to address the gap by designing and implementing an Interactive Technology-Enhanced Learning (ITEL) module designed to improve workplace safety among custodians. The study sought to: (1) explore the workplace safety needs of custodians at Makerere University; (2) design an ITEL module to support on-the-job learning; and (3) implement the ITEL module to improve custodians' workplace safety knowledge, skills, and practices at Makerere University. A mixed-methods approach was adopted, involving surveys, interviews, and observations to gather insights into custodians’ safety challenges and learning preferences. The module incorporated diverse learning styles thus visual, auditory, and kinesthetic and addressed key areas such as electrical safety, emergency response, equipment handling, communication skills, security awareness, and ergonomics. The study was guided by the heutagogy theory. The study findings note that custodians in Makerere University are concerned about getting knowledge about workplace needs like emergency response, communication skills, ergonomics, electrical safety, equipment safety, and security awareness. The study also noted the significant improvements in safety knowledge and practices, with custodians demonstrating increased confidence in handling workplace hazards. Moreover, the study found that custodians preferred mobile-friendly content and collaborative learning, while challenges such as limited digital literacy and access to devices were identified. Based on these findings, the study came up with designing and testing an ITEL module aimed at addressing the needs of custodians. The results proved to be a viable solution for enhancing workplace safety, fostering a culture of continuous learning, and empowering custodians with essential skills to navigate workplace risks effectively. Following these findings, the study made recommendations for institutional support to implement and sustain the ITEL module, regular updates to the content, and continued digital literacy training.