Decentralising Kampala Library and Information Centre services, Uganda

Abstract

Decentralisation has emerged as a governance model aimed at enhancing the provision of quality library services by empowering local authorities to tailor services to community needs. This study investigated the decentralisation of the Kampala Library and Information Centre (KLIC) and its impact on library service delivery in Kampala City. The specific objectives were to: examine the rationale for decentralising services at KLIC; examine the benefits of decentralisation on service delivery; determine the challenges encountered post-decentralisation; and propose strategic interventions for improving library services under a decentralised model. A qualitative case study research design was adopted. Data were collected through in-depth interviews with 40 library users and 10 staff members, alongside document reviews, until saturation was reached. Findings indicated that decentralisation was implemented to enhance responsiveness and empower community libraries to address local information needs. Benefits observed included improved accessibility, service design, and community engagement, as well as stronger community relationships. However, challenges such as resource limitations, low community awareness, and service pressure were noted. The study recommends that KLIC’s management: align resources with service needs, strengthen ICT integration, enhance staff capacity, and implement targeted awareness campaigns to improve community engagement. Additionally, a phased implementation plan for operationalizing the six strategic interventions proposed by participants is advised to ensure the intended benefits of decentralisation are fully realized.

Keywords: Decentralisation, Library Services, Community Engagement, Service Delivery, Kampala Library and Information Centre, Strategic Interventions