Exploring administrators’ experiences of internationalisation of higher education at Makerere University

Abstract

Despite the growing importance of internationalization of higher education globally, universities in developing contexts continue to face significant challenges in effectively implementing internationalization initiatives. At Makerere University, limited empirical evidence exists on how university administrators understand, experience, and operationalize internationalization, as well as the institutional constraints that shape these processes. In response to this gap, this study explored administrators’ experiences of the internationalization of higher education at Makerere University. The study was guided by four objectives: to examine how administrators conceptualize internationalization, to explore their experiences in implementing the process, to identify the challenges they encounter in promoting internationalization, and to investigate strategies for facilitating its success. A qualitative research approach was employed, involving fifteen university administrators drawn from diverse administrative units, including college deans, academic registrars, quality assurance officers, International Office staff, personnel from the Directorate of Research and Graduate Training, human resources officers, and a finance officer. The findings revealed that administrators at Makerere University conceptualize internationalization as a multidimensional process that integrates academic, research, and administrative functions while enhancing global visibility and intercultural competence. The study further found that the internationalization process at the university is gradual and evolving, with administrators actively engaging in strategic reforms and professional learning despite existing institutional constraints. Major challenges identified included inadequate infrastructure, outdated policies, financial limitations, cultural barriers, and human resource gaps that hinder effective implementation. Administrators also highlighted several strategies for enhancing internationalization, such as strengthening policy frameworks, investing in infrastructure, building staff capacity, fostering external partnerships, and promoting a culture of openness and innovation. Based on these findings, the study recommends targeted policy reforms, increased infrastructural investment, capacity-building initiatives, and strengthened partnerships to enhance the effectiveness of internationalization of higher education at Makerere University.