Knowledge management orientation, technology involvement and organizational learning capabilities in commercial banks in Uganda

Abstract

This study examined the influence of technology involvement (TI) on knowledge management orientation (KMO) and organizational learning capabilities (OLC) in commercial banks in Uganda. It stressed that organizations relying on traditional methods to capture, store and share knowledge often experience low learning capabilities and face competitive disadvantage. Adoption of modern technology platforms is crucial for them make efficient their knowledge management processes and improve organizational learning thereby fostering competitive advantage. A cross-sectional correlation research design was used and a sample of 340 employees from managerial and supervisory positions was selected across five bank using purposive sampling, Krejcie and Morgan formula and simple random sampling strategies. A quantitative research approach was used to collect the data through a questionnaire. Data analysis included Pearson correlation coefficient and Process macro mediation to test hypotheses. Findings from Pearson’s correlation analysis indicated a significant relationship between KMO and OLC, significant relationship between KMO and TI and a significant relationship TI and OLC all with (p < 0.01). The process macro analysis showed a partial mediation of Technological Involvement on the relationship between Knowledge Management Orientation and Organizational Learning Capabilities. Based on these findings, organizations, particularly those in the banking sector, are recommended to prioritize the strategic alignment of Information Technology investments with knowledge management goals to foster a robust organizational learning environment.