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Now showing items 11-19 of 19
An assessment of customer service at MTN (U) Limited
(Makerere University, 2013)
The study aimed at assessing the level of customer service at MTN Uganda. The study objectives included: to identify customer service activities used by MTN Uganda, to establish the effectiveness of customer service ...
Effectiveness of public procurement systems at the Office of the Prime Minister, Uganda
(Makerere University, 2017-10)
This study majorly explored the effectiveness of Public procurement systems focusing at the Office of the Prime Minister in Uganda. The study comes at a time when most Governments with Uganda in particular are grappling ...
Service delivery systems and service quality of small scale organizations in Uganda. A case of Thermocool Uganda Limited
(Makerere University, 2014-08)
The study examined the effect of Service Delivery Systems on the Quality of Service at Thermocool Uganda. The study established whether Thermocool follows appropriate service delivery system procedures, evaluated the ...
Assessing the impact of commodity markets in Zombo District
(Makerere University, 2017-11)
The main objective of the study was to assess the Impact of Commodity Markets in Zombo District. The finding from this study reveals that commodity markets have the potential in improving household income, employment ...
Customer/passenger’s perception of service quality in public transport system in Uganda: Case study of Gaagaa Bus Company
(Makerere University, 2017-11)
The purpose of the study was to evaluate customer’s perception of service quality in public transport system in Uganda, using Gaagaa Bus Company as a case study. The study was guided by the following objectives; Identifying ...
Employee satisfaction and service delivery at court of appeal in Uganda
(Makerere University, 2023-04)
Courts are mandated to deliver justice with speed, efficiency and at minimum costs as “justice delayed is justice denied” however in practice this has proved otherwise. There are increasing backlog cases in courts in Uganda ...
Impact of health sector financing on medical care service delivery in Uganda. A case study of Mulago national referral hospital
(Makerere University, 2023-10)
This study aimed to examine the impact of health sector financing on medical care service delivery in Uganda, using Mulago National Referral Hospital as a case study. The study was premised on three objectives: to establish ...
Assessing the factors affecting maintenance of markets under Matip I: a case of Mbale central market
(Makerere University, 2023-12)
This study examined the factors that affect maintenance of markets under MATIP I while
considering Mbale Central Market as a case of study. The study was guided by study objectives
which included identifying the causes ...
Assessing the factors affecting maintenance of health infrastructure at Jinja Regional Referral Hospital in Eastern Uganda
(Makerere University, 2023-10)
This study examined the factors that affect maintenance of health infrastructure at Jinja Regional
Referral Hospital. The study was guided by three objectives which included to; identify the causes
of the poor state ...