Browsing College of Business and Management Sciences (CoBAMS) by Title "Service fairness, service quality and customer satisfaction: a study of agency banking at centenary bank, Kampala Uganda"
Now showing items 1-1 of 1
-
Service fairness, service quality and customer satisfaction: a study of agency banking at centenary bank, Kampala Uganda
(Makerere University, 2023-09)The study set out to investigate the relationship between service fairness, service quality and customer satisfaction with agent banking. The study was conducted using a cross sectional design which involved a quantitative ...