Browsing College of Business and Management Sciences (CoBAMS) by Title "The impact of effective customer service management practices on the competitiveness of credit institutions in Uganda: A case study of Post Bank Limited"
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The impact of effective customer service management practices on the competitiveness of credit institutions in Uganda: A case study of Post Bank Limited
(Makerere University, 2014-11)It has been observed that quality customer service management practices affect sales, retention, market acceptance and the good will of a firm; however, effective customer service management comes at price to achieve ...